Privacy Policy

When you buy from Cal Spas, you buy peace of mind, knowing your investment is designed with safety and top quality for you and your family.

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Privacy Policy

This privacy policy describes how Cal Spas of 1462 East Ninth Street Pomona, California 91766 in the United States-based affiliates and subsidiaries (collectively, “Cal Spas”) may handle and use personally identifiable information (“PII”) you submit directly or indirectly to Cal Spas, whether through your use of any Cal Spas website (each, a “Cal Spas Website”), your offline submission of PII to Cal Spas, your submission of PII to one or more third parties for transmission of the same to Cal Spas, your direct messages through social media to Cal Spas, or otherwise. Cal Spas encourages its users to visit our website and read our Privacy Policy from time to time as we revise and make changes without notice and at our sole discretion.

The purpose of this privacy policy is to help you make an informed decision about whether to use or continue using any Cal Spas Website, whether to submit PII to Cal Spas, and to exercise your choices with respect to your PII. If you do not agree to any of the terms of this privacy policy, please do not use any Cal Spas Website or otherwise submit your PII to Cal Spas. If you need to contact Cal Spas regarding this privacy policy or Cal Spas’ use of PII, please direct your inquiries to

You can browse parts of each Cal Spas Website without telling Cal Spas who you are. If you choose to provide Cal Spas with PII, you consent to the storage and use of that information pursuant to this privacy policy.


Cal Spas may collect any of the following information regarding you:


How Cal Spas may use your PPI:



. Cal Spas may compile data regarding your usage of a Cal Spas Website and may analyze traffic log cookies to identify which Cal Spas Website pages you have visited. Such data may help Cal Spas provide you with a better Cal Spas Website by enabling Cal Spas to monitor which pages you find useful and which you do not.


Cal Spas does not knowingly request, collect, or maintain PII from anyone under the age of thirteen (13) years old without verified parental consent. Cal Spas’ intention is to refrain from collecting PII from anyone under the age of eighteen (18) years old, whether through a Cal Spas Website or otherwise. If Cal Spas learns of Cal Spas’ collection of PII from anyone under the age of thirteen (13) years old without verified parental consent, Cal Spas will remove this information from the database in which Cal Spas stores it.


Cal Spas treats collected PII as an asset that must be protected and utilizes security protocols and tools to safeguard and prevent PII in Cal Spas’ control from unauthorized access and disclosure. However, third parties may nonetheless unlawfully intercept or access transmissions or private communications concerning PII maintained by Cal Spas. Although Cal Spas works hard to protect the privacy of all PII over which Cal Spas has control, Cal Spas does not promise, warrant, or guarantee, and thus you should not expect, that any PII you submit to Cal Spas will always remain private. Your submission, whether direct or indirect, of PII to Cal Spas is therefore done at your own risk.



Cal Spas may disclose your PII to (a) any Cal Spas affiliate, (b) any Cal Spas subsidiary, (c) any third-party authorized dealer of products manufactured and/or distributed by Cal Spas or by any Cal Spas affiliate or subsidiary; and (d) any third-party entity allowed to act as an authorized warranty service center for products manufactured and/or distributed by Cal Spas or by any Cal Spas affiliate or subsidiary. Any of these entities may use the PII you provide to Cal Spas to contact you regarding products and/or services you acquired from Cal Spas or to discuss products and/or services Cal Spas or any Cal Spas affiliate or subsidiary may have to offer you or in which you may be interested. Cal Spas may also disclose your PII to any service provider that assists Cal Spas in operating any Cal Spas Website and in conducting Cal Spas’ business.


Except as stated herein, Cal Spas does not sell, rent, license, or otherwise permit third parties to access your PII. However, Cal Spas may share PII as it deems necessary in its sole and absolute discretion (a) to prevent an emergency, (b) to protect or enforce the rights of Cal Spas, of any Cal Spas affiliate or subsidiary, or of any third party, (c) to comply with any law, rule, court order, or subpoena, (d) to protect the business, property, or operations of Cal Spas or of any Cal Spas affiliate or subsidiary, or (e) in connection with any sale, acquisition, merger, or other combination of the business of Cal Spas or of any Cal Spas affiliate or subsidiary with any third party.


Cal Spas may share your PII with third parties to whom you explicitly ask Cal Spas to send your information.


Each Cal Spas Website may contain links to third party websites to which this privacy policy does not apply. If you use any such link to leave a Cal Spas Website, Cal Spas (a) may not have any control over the website to which you may be directed and (b) is not responsible for the protection and privacy of any private information you provide to the operator of that other website. Cal Spas strongly encourages you to read the privacy policy of any website you visit, whether you navigate to that website through a Cal Spas Website or otherwise, to discern what information that third party website may collect from you and how the operators of that third party website may use such collected information.


If you would like to review your PII as maintained by Cal Spas or remove your PII from Cal Spas’ database, please send an email to In your inquiry please specify sufficient information such that Cal Spas is able to identify who you are and locate your PII, including without limitation your name and your email address.


By using any Cal Spas Website or by submitting PII to Cal Spas, you consent to Cal Spas’ collection and use of PII consistent with this privacy policy. Cal Spas reserves the right in its sole and absolute discretion to modify any provision in this privacy policy at any time and for any reason consistent with applicable law, and you agree to be bound to any such modification to the same extent as if the modification had been made before you submitted PII to Cal Spas. If Cal Spas modifies this privacy policy, (a) Cal Spas will post the revised privacy policy on each Cal Spas Website, and (b) the modification shall automatically take effect when the modified privacy policy is first posted.


If you have any questions or suggestions regarding this policy or if you wish to ask us to remove or delete your PII, please contact us at by email or by telephone at 800-225-7727 or by mail at Cal Spas 1462 East Ninth Street Pomona, California 91766.


The Cal Spas brand family of products includes Cal Spas hot tubs and swim spas, and Cal Flame high-end outdoor grills and hardware, barbecue islands, outdoor fireplaces and firepits. From our humble beginnings selling swimming pools to our future in the homes of families around the world, Cal Spas remains committed to giving you new ways to enjoy the outdoors at an unbeatable value for any budget.


Everything You Need to Know About Keeping Your Spa Water Fresh

Do you want to protect your investment into your brand new spa? A couple simple steps on a set schedule can keep your investment lasting long, looking good, and keep you feeling relaxed with every use. The Basics (Routine Maintenance) There are a couple simple things to keep an eye on in order to keep your spa optimal for regular use. First off, the most important thing is to use your basic senses. Does your water look clear? Does it smell funny? Does the water feel clean? If you notice anything out of the ordinary about your water, you may need to stay on top of your routine maintenance for your spa. If you notice any leaves or large debris in your water, use a skimmer to scoop up anything you can see. If you notice any smells or scale floating in the water, continue in the article to find out how to remedy these issues. A good thing to regularly check is water chemistry. This is one of the most important things to keep track of when maintaining your spa. A couple test strips or pH test kit are a must have to make sure that your spa water is healthy. The ideal pH balance of your spa should be hovering around the 7.2-7.8 range. Any lower and your water is too acidic. Any higher and your water is too alkaline/basic. It is important to regularly check pH because any imbalance can hinder the sanitizing agents and promote bacterial growth or cause cloudy or scale buildup in the water. The chemicals needed are pretty straightforward. If your water is too acidic, add an alkalinity increasing agent to lower the pH, and if your water is too alkaline/basic add proper acid agents to raise the pH. offers all the chemical test equipment you need! Chlorine Test Strips Bromine Test Strips Filter Cleaning (Once every two weeks) Once your pH balances are in check, but you are still noticing issues with your water flow and filter efficiency, it may be time to take a look at your filter. A good rule of thumb is to remove and clean your filter bi-weekly to ensure minimal blockages and maximize the life of your filter. A simple cleaning can be done with a soft brush and hose to dig out any large particles and clear the filter for better flow. Filter Deep Clean (~3 Months) A deep filter clean is great to pair with a routine water replacement for your spa. Quarterly, you should drain and refill the water in your hot tub. While you do this it is a good idea to do a thorough cleaning of your filter. Instead of just rinsing the filter out with water, we recommend soaking the filter overnight in cleaning agents to maximize filter health. Always be sure to do a final water rinse and dry of the filter before re-installation. Replacement (Annually) With regular spa use, it is recommended to do a full filter replacement annually. After regular cleaning, the filter media beings to break down over time. Annually a full replacement is recommended to ensure a long life for all other parts of the spa. Nothing can substitute a brand new filter, and it will feel as if your spa has been completely revived. The water will be cleaner and will flow better overall. Buy a new filter at today!